Refund Policy
1. Overview
At Elemental Allies, we want you to love your handcrafted crystal jewelry. If you're not satisfied with your purchase, we offer a straightforward refund and repair policy to ensure a hassle-free experience.
2. Eligibility for Refunds
We accept refund requests under the following conditions:
- Change of Mind: Customers may return items for a full refund within:
- 14 days of purchase for national orders.
- 45 days of purchase for international orders.
- Damaged in Transit: If your wire wrapping or stone arrives damaged or broken, you must provide proof that the damage occurred during shipping.
3. Free Repair Policy
We offer free repairs for wire-wrapped jewelry under the following conditions:
- If the wire wrapping is damaged or the crystal/stone becomes loose, you may send it back for repair.
- You must still have the original crystal or stone for the repair to be eligible.
- If the crystal or stone itself is damaged or lost, this repair service does not apply.
- Customers are responsible for all shipping costs associated with the repair.
- This repair service is available for 3 years after the original purchase date.
4. How to Request a Refund or Repair
To request a refund or repair, please follow these steps:
- Email us at elementalallies@outlook.com with your order number and request details.
- If requesting a refund for a damaged item, include clear photos of the damage and original packaging.
- For repairs, confirm that you still have the original crystal or stone before shipping it back.
- Once approved, refunds will be processed within 5-7 business days via the original payment method.
5. Conditions for Returns
- Items must be in their original condition (excluding transit damage cases).
- Customers are responsible for return shipping costs, except in cases of transit damage.
- Refunds are processed only after we receive the returned item (if applicable).
6. Non-Refundable Items
- Custom-made or personalized jewelry.
- Gift cards or promotional items.
7. Contact Us
For refund or repair requests, reach out to us at elementalallies@outlook.com.